Best Help Desk for Small Business (2026)
Top helpdesk tools for small businesses. Free plans, easy setup, and essential ticketing.
Freshdesk
Delight your customers with effortless support
Freshdesk by Freshworks is a cloud-based help desk offering multichannel ticketing, automation, self-service portals, and Freddy AI. Known for its generous free tier and intuitive interface.
Zoho Desk
Industry's first context-aware help desk
Zoho Desk is a web-based help desk with multichannel ticketing, AI assistant (Zia), process automation, and deep integration with the Zoho ecosystem. Offers a strong free tier for small teams.
Hiver
Customer service right inside Gmail
Hiver turns Gmail into a full-featured help desk with shared inboxes, email delegation, collision alerts, and SLA tracking. Ideal for teams that prefer working within Google Workspace.
Help Scout
A better way to talk with your customers
Help Scout is a customer support platform built for growing teams. Features shared inbox, knowledge base (Docs), live chat (Beacon), and customer management. Known for its human-centered approach.
LiveAgent
The all-in-one help desk software
LiveAgent is an all-in-one help desk combining ticketing, live chat, call center, and social media support in a single platform. Features the fastest chat widget on the market and 200+ integrations.