Close vs Zoho CRM
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Quick Verdict
Zoho CRM offers far more features and integrations at a lower price. Close has superior built-in calling tools. Choose Zoho for feature-rich CRM on a budget; choose Close for outbound-focused sales teams.
Close
7.3/10
Good
Ease of Use8
Value for Money7
Support8.5
Features7.5
Scalability6.5
Integrations6
Zoho CRM
8.3/10
Great
Ease of Use7.5
Value for Money9
Support7
Features9
Scalability8.5
Integrations8.5
Zoho CRM and Close serve different needs. Zoho is a comprehensive CRM with sales automation, Zia AI, territory management, and 45+ integrated Zoho apps. Close focuses exclusively on sales communication with best-in-class calling features. Zoho has a free plan for 3 users; Close starts at $19/user/month.
Feature Comparison
| Feature | Close | Zoho CRM |
|---|---|---|
| Contact Management | ✓ Smart views & filters | ✓ Comprehensive contact & account management |
| Deal Pipeline | ✓ Multiple pipelines on Essentials+ | ✓ Multiple pipelines |
| Lead Scoring | ✗ Not available | ✓ AI scoring on Enterprise+ |
| Email Integration | ✓ Built-in email with tracking | ✓ Built-in email + Zoho Mail |
| Workflow Automation | ✓ Growth plan and above | ✓ Blueprint process automation |
| Built-in Calling | ✓ Built-in calling + Power/Predictive Dialer | ✓ Zoho PhoneBridge integration |
| Reporting & Dashboards | ✓ Sales reports & leaderboards | ✓ Advanced analytics on Ultimate |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| AI Features | ✓ Chloe AI + AI Email Assistant | ✓ Zia AI on Enterprise+ |
| Territory Management | ✗ Not available | ✓ Enterprise and above |
| Sales Forecasting | ✗ Not available | ✓ AI-powered on Enterprise+ |
| Free Plan Available | ✗ 14-day trial only | ✓ Free for up to 3 users |
| Custom Fields | ✓ Custom fields & activities | ✓ Custom modules on Enterprise |
| Third-Party Integrations | ✓ Zapier + native integrations | ✓ 800+ integrations + Zoho ecosystem |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Close Pricing
Solo$19/mo
$9/mo billed annually
Essentials$49/mo
$35/mo billed annually
GrowthPopular$109/mo
$99/mo billed annually
Scale$149/mo
$139/mo billed annually
Zoho CRM Pricing
FreeFree
Standard$20/mo
$14/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
Enterprise$50/mo
$40/mo billed annually
Ultimate$65/mo
$52/mo billed annually
FAQ
Is Close or Zoho CRM better?
It depends on your needs. Close scores 7.3/10 overall while Zoho CRM scores 8.3/10. Compare the detailed feature matrix above to find the best fit.