Freshsales vs Insightly
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Quick Verdict
Freshsales has better calling and AI features at a lower price. Insightly uniquely combines CRM with project delivery. Choose Freshsales for sales-focused teams; choose Insightly for organizations bridging sales and project management.
Freshsales
8.1/10
Great
Ease of Use8.5
Value for Money9
Support8
Features8
Scalability7.5
Integrations7
Insightly
6.9/10
Good
Ease of Use7
Value for Money7
Support6.5
Features7.5
Scalability7
Integrations6.5
Freshsales and Insightly target mid-market teams from different angles. Freshsales offers built-in phone, Freddy AI scoring, and sales sequences. Insightly combines CRM with project delivery and relationship linking. Freshsales starts at $0 (free plan); Insightly at $29/user/month.
Feature Comparison
| Feature | Freshsales | Insightly |
|---|---|---|
| Contact Management | ✓ Contact lifecycle stages | ✓ Relationship linking |
| Deal Pipeline | ✓ Visual sales pipeline | ✓ Customizable pipelines |
| Lead Scoring | ✓ Freddy AI scoring on Growth+ | ~ Basic scoring via rules |
| Email Integration | ✓ Built-in email + sync | ✓ Gmail & Outlook sync |
| Workflow Automation | ✓ Growth plan and above | ✓ Professional plan and above |
| Built-in Calling | ✓ Built-in cloud phone on all plans | ✗ Not available |
| Reporting & Dashboards | ✓ Advanced reports on Pro+ | ✓ Insight cards & dashboards |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| AI Features | ✓ Freddy AI assistant | ✓ AI Copilot on Professional+ |
| Territory Management | ✓ Pro and above | ✗ Not available |
| Sales Forecasting | ✓ AI-powered on Pro+ | ~ Basic pipeline reports |
| Free Plan Available | ✓ Free for up to 3 users | ✗ 14-day trial only |
| Custom Fields | ✓ Custom fields on all paid plans | ✓ Up to 200 custom fields |
| Third-Party Integrations | ✓ Freshworks marketplace | ✓ AppConnect integration platform |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Freshsales Pricing
FreeFree
Growth$11/mo
$9/mo billed annually
ProPopular$47/mo
$39/mo billed annually
Enterprise$71/mo
$59/mo billed annually
Insightly Pricing
Plus$29/mo
$29/mo billed annually
ProfessionalPopular$49/mo
$49/mo billed annually
Enterprise$99/mo
$99/mo billed annually
FAQ
Is Freshsales or Insightly better?
It depends on your needs. Freshsales scores 8.1/10 overall while Insightly scores 6.9/10. Compare the detailed feature matrix above to find the best fit.