HappyFox vs Hiver
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
HappyFox
7.2/10
Good
Ease of Use8
Value for Money7
Support7.5
Features7.5
Scalability7
Integrations6
Hiver
7.3/10
Good
Ease of Use9
Value for Money8
Support8
Features6.5
Scalability6
Integrations6.5
Feature Comparison
| Feature | HappyFox | Hiver |
|---|---|---|
| Ticket Management | ✓ Smart rules, canned actions, and ticket lifecycle | ✓ Gmail-based ticket management with tags and status |
| Live Chat | ~ Via HappyFox Chat add-on | ✓ Live chat on Growth plan and above |
| Knowledge Base | ✓ Internal and external knowledge base | ✓ Knowledge base on Growth plan and above |
| Automation Rules | ✓ Smart rules on all plans | ✓ Automations on Growth plan and above |
| Multichannel Support | ✓ Email, phone, chat, social, web portal | ~ Email and chat; no native phone or social |
| Reporting & Analytics | ✓ Built-in reports and scheduled reports | ✓ Analytics on Growth+; advanced on Pro+ |
| SLA Management | ✓ SLA management on all plans | ✓ SLA management on Lite+ |
| Customer Portal | ✓ Customer self-service portal | ✗ No dedicated customer portal |
| AI Features | ~ Basic AI via smart suggestions | ✓ Harvey AI bot on Pro plan and above |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ Salesforce, Slack, Jira, and 50+ integrations | ✓ Salesforce, Jira, Zapier, and more |
| Free Plan Available | ✗ 14-day free trial only | ✓ Free plan with unlimited users |
| CSAT Surveys | ✓ Team plan and above | ✓ Growth plan and above |
| Shared Inbox | ✓ Team collaboration with ticket assignment | ✓ Core feature — shared Gmail inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
HappyFox Pricing
Basic$39/mo
$29/mo billed annually
Basic$39/mo
$29/mo billed annually
TeamPopular$59/mo
$49/mo billed annually
TeamPopular$59/mo
$49/mo billed annually
Pro$79/mo
$69/mo billed annually
Pro$79/mo
$69/mo billed annually
Enterprise Pro$99/mo
$89/mo billed annually
Enterprise Pro$99/mo
$89/mo billed annually
Hiver Pricing
FreeFree
FreeFree
Lite$19/mo
$15/mo billed annually
Lite$19/mo
$15/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
Pro$49/mo
$39/mo billed annually
Pro$49/mo
$39/mo billed annually
Elite$79/mo
$64/mo billed annually
Elite$79/mo
$64/mo billed annually
FAQ
Is HappyFox or Hiver better?
It depends on your needs. HappyFox scores 7.2/10 overall while Hiver scores 7.3/10. Compare the detailed feature matrix above to find the best fit.