Front vs HappyFox
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Front
7.8/10
Great
Ease of Use8.5
Value for Money7
Support8
Features8
Scalability8
Integrations7.5
HappyFox
7.2/10
Good
Ease of Use8
Value for Money7
Support7.5
Features7.5
Scalability7
Integrations6
Feature Comparison
| Feature | Front | HappyFox |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticket management | ✓ Smart rules, canned actions, and ticket lifecycle |
| Live Chat | ✓ Live chat on all plans | ~ Via HappyFox Chat add-on |
| Knowledge Base | ~ Knowledge base on Growth+ plan | ✓ Internal and external knowledge base |
| Automation Rules | ✓ Rules and workflows on all plans | ✓ Smart rules on all plans |
| Multichannel Support | ✓ Email, chat, SMS, social, WhatsApp, voice | ✓ Email, phone, chat, social, web portal |
| Reporting & Analytics | ✓ Analytics on Growth plan and above | ✓ Built-in reports and scheduled reports |
| SLA Management | ✓ Growth plan and above | ✓ SLA management on all plans |
| Customer Portal | ✗ No dedicated customer portal | ✓ Customer self-service portal |
| AI Features | ✓ AI compose, AI tagging, and suggested replies | ~ Basic AI via smart suggestions |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations including CRM and PM tools | ✓ Salesforce, Slack, Jira, and 50+ integrations |
| Free Plan Available | ✗ 7-day free trial only | ✗ 14-day free trial only |
| CSAT Surveys | ✓ Growth plan and above | ✓ Team plan and above |
| Shared Inbox | ✓ Core feature — collaborative shared inbox | ✓ Team collaboration with ticket assignment |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Front Pricing
Starter$29/mo
$19/mo billed annually
Starter$29/mo
$19/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
Scale$129/mo
$99/mo billed annually
Scale$129/mo
$99/mo billed annually
Premier$229/mo
$179/mo billed annually
Premier$229/mo
$179/mo billed annually
HappyFox Pricing
Basic$39/mo
$29/mo billed annually
Basic$39/mo
$29/mo billed annually
TeamPopular$59/mo
$49/mo billed annually
TeamPopular$59/mo
$49/mo billed annually
Pro$79/mo
$69/mo billed annually
Pro$79/mo
$69/mo billed annually
Enterprise Pro$99/mo
$89/mo billed annually
Enterprise Pro$99/mo
$89/mo billed annually
FAQ
Is Front or HappyFox better?
It depends on your needs. Front scores 7.8/10 overall while HappyFox scores 7.2/10. Compare the detailed feature matrix above to find the best fit.