Front vs Help Scout
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Front
7.8/10
Great
Ease of Use8.5
Value for Money7
Support8
Features8
Scalability8
Integrations7.5
Help Scout
7.8/10
Great
Ease of Use9
Value for Money8.5
Support9
Features7
Scalability7
Integrations6.5
Feature Comparison
| Feature | Front | Help Scout |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticket management | ✓ Email-based conversation management |
| Live Chat | ✓ Live chat on all plans | ✓ Beacon live chat widget |
| Knowledge Base | ~ Knowledge base on Growth+ plan | ✓ Docs knowledge base on all plans |
| Automation Rules | ✓ Rules and workflows on all plans | ✓ Workflows for auto-assignment and tagging |
| Multichannel Support | ✓ Email, chat, SMS, social, WhatsApp, voice | ~ Email, chat, and Beacon; no native phone or social |
| Reporting & Analytics | ✓ Analytics on Growth plan and above | ✓ Standard and custom reports |
| SLA Management | ✓ Growth plan and above | ~ Basic SLA via workflows, no dedicated SLA module |
| Customer Portal | ✗ No dedicated customer portal | ✓ Docs + Beacon self-service |
| AI Features | ✓ AI compose, AI tagging, and suggested replies | ✓ AI drafts and AI answers on Standard+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations including CRM and PM tools | ✓ 100+ integrations |
| Free Plan Available | ✗ 7-day free trial only | ✓ Free plan with 50 contacts/month |
| CSAT Surveys | ✓ Growth plan and above | ✓ Happiness ratings on all plans |
| Shared Inbox | ✓ Core feature — collaborative shared inbox | ✓ Core feature — collaborative shared mailbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Front Pricing
Starter$29/mo
$19/mo billed annually
Starter$29/mo
$19/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
Scale$129/mo
$99/mo billed annually
Scale$129/mo
$99/mo billed annually
Premier$229/mo
$179/mo billed annually
Premier$229/mo
$179/mo billed annually
Help Scout Pricing
FreeFree
FreeFree
StandardPopular$25/mo
$20/mo billed annually
StandardPopular$25/mo
$20/mo billed annually
Plus$50/mo
$40/mo billed annually
Plus$50/mo
$40/mo billed annually
FAQ
Is Front or Help Scout better?
It depends on your needs. Front scores 7.8/10 overall while Help Scout scores 7.8/10. Compare the detailed feature matrix above to find the best fit.