Front vs Hiver
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Front
7.8/10
Great
Ease of Use8.5
Value for Money7
Support8
Features8
Scalability8
Integrations7.5
Hiver
7.3/10
Good
Ease of Use9
Value for Money8
Support8
Features6.5
Scalability6
Integrations6.5
Feature Comparison
| Feature | Front | Hiver |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticket management | ✓ Gmail-based ticket management with tags and status |
| Live Chat | ✓ Live chat on all plans | ✓ Live chat on Growth plan and above |
| Knowledge Base | ~ Knowledge base on Growth+ plan | ✓ Knowledge base on Growth plan and above |
| Automation Rules | ✓ Rules and workflows on all plans | ✓ Automations on Growth plan and above |
| Multichannel Support | ✓ Email, chat, SMS, social, WhatsApp, voice | ~ Email and chat; no native phone or social |
| Reporting & Analytics | ✓ Analytics on Growth plan and above | ✓ Analytics on Growth+; advanced on Pro+ |
| SLA Management | ✓ Growth plan and above | ✓ SLA management on Lite+ |
| Customer Portal | ✗ No dedicated customer portal | ✗ No dedicated customer portal |
| AI Features | ✓ AI compose, AI tagging, and suggested replies | ✓ Harvey AI bot on Pro plan and above |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations including CRM and PM tools | ✓ Salesforce, Jira, Zapier, and more |
| Free Plan Available | ✗ 7-day free trial only | ✓ Free plan with unlimited users |
| CSAT Surveys | ✓ Growth plan and above | ✓ Growth plan and above |
| Shared Inbox | ✓ Core feature — collaborative shared inbox | ✓ Core feature — shared Gmail inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Front Pricing
Starter$29/mo
$19/mo billed annually
Starter$29/mo
$19/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
Scale$129/mo
$99/mo billed annually
Scale$129/mo
$99/mo billed annually
Premier$229/mo
$179/mo billed annually
Premier$229/mo
$179/mo billed annually
Hiver Pricing
FreeFree
FreeFree
Lite$19/mo
$15/mo billed annually
Lite$19/mo
$15/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
Pro$49/mo
$39/mo billed annually
Pro$49/mo
$39/mo billed annually
Elite$79/mo
$64/mo billed annually
Elite$79/mo
$64/mo billed annually
FAQ
Is Front or Hiver better?
It depends on your needs. Front scores 7.8/10 overall while Hiver scores 7.3/10. Compare the detailed feature matrix above to find the best fit.