Intercom vs LiveAgent
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Intercom
7.9/10
Great
Ease of Use8
Value for Money6
Support8
Features9
Scalability8.5
Integrations8
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Feature Comparison
| Feature | Intercom | LiveAgent |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticketing system | ✓ Universal inbox with hybrid ticket stream |
| Live Chat | ✓ Core feature with Messenger widget | ✓ Fastest chat widget on market; all plans |
| Knowledge Base | ✓ Articles help center on all plans | ✓ Knowledge base on all plans |
| Automation Rules | ✓ Workflows and custom bots | ✓ Rules, time rules, and SLA rules |
| Multichannel Support | ✓ Chat, email, social, SMS, WhatsApp | ✓ Email, chat, phone, social, forum, contact forms |
| Reporting & Analytics | ✓ Real-time dashboards and custom reports | ✓ Performance and analytics reports |
| SLA Management | ✓ Advanced plan and above | ✓ SLA rules and compliance tracking |
| Customer Portal | ~ Limited self-service via help center | ✓ Customer portal on all plans |
| AI Features | ✓ Fin AI Agent resolves 50%+ queries automatically | ~ Basic AI answer suggestions on Large+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST & GraphQL APIs | ✓ REST API |
| Third-Party Integrations | ✓ 350+ integrations in app store | ✓ 200+ integrations |
| Free Plan Available | ✗ 14-day free trial only | ✓ Free plan with limited history |
| CSAT Surveys | ✓ Built-in surveys and NPS | ✓ Medium plan and above |
| Shared Inbox | ✓ Team inbox with assignment and notes | ✓ Universal inbox merges all channels |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Intercom Pricing
Essential$39/mo
$29/mo billed annually
Essential$39/mo
$29/mo billed annually
AdvancedPopular$99/mo
$79/mo billed annually
AdvancedPopular$99/mo
$79/mo billed annually
Expert$139/mo
$109/mo billed annually
Expert$139/mo
$109/mo billed annually
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
FAQ
Is Intercom or LiveAgent better?
It depends on your needs. Intercom scores 7.9/10 overall while LiveAgent scores 7.8/10. Compare the detailed feature matrix above to find the best fit.