HappyFox vs LiveAgent
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
HappyFox
7.2/10
Good
Ease of Use8
Value for Money7
Support7.5
Features7.5
Scalability7
Integrations6
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Feature Comparison
| Feature | HappyFox | LiveAgent |
|---|---|---|
| Ticket Management | ✓ Smart rules, canned actions, and ticket lifecycle | ✓ Universal inbox with hybrid ticket stream |
| Live Chat | ~ Via HappyFox Chat add-on | ✓ Fastest chat widget on market; all plans |
| Knowledge Base | ✓ Internal and external knowledge base | ✓ Knowledge base on all plans |
| Automation Rules | ✓ Smart rules on all plans | ✓ Rules, time rules, and SLA rules |
| Multichannel Support | ✓ Email, phone, chat, social, web portal | ✓ Email, chat, phone, social, forum, contact forms |
| Reporting & Analytics | ✓ Built-in reports and scheduled reports | ✓ Performance and analytics reports |
| SLA Management | ✓ SLA management on all plans | ✓ SLA rules and compliance tracking |
| Customer Portal | ✓ Customer self-service portal | ✓ Customer portal on all plans |
| AI Features | ~ Basic AI via smart suggestions | ~ Basic AI answer suggestions on Large+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ Salesforce, Slack, Jira, and 50+ integrations | ✓ 200+ integrations |
| Free Plan Available | ✗ 14-day free trial only | ✓ Free plan with limited history |
| CSAT Surveys | ✓ Team plan and above | ✓ Medium plan and above |
| Shared Inbox | ✓ Team collaboration with ticket assignment | ✓ Universal inbox merges all channels |
✓ Full support~ Limited✗ Not available
Pricing Comparison
HappyFox Pricing
Basic$39/mo
$29/mo billed annually
Basic$39/mo
$29/mo billed annually
TeamPopular$59/mo
$49/mo billed annually
TeamPopular$59/mo
$49/mo billed annually
Pro$79/mo
$69/mo billed annually
Pro$79/mo
$69/mo billed annually
Enterprise Pro$99/mo
$89/mo billed annually
Enterprise Pro$99/mo
$89/mo billed annually
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
FAQ
Is HappyFox or LiveAgent better?
It depends on your needs. HappyFox scores 7.2/10 overall while LiveAgent scores 7.8/10. Compare the detailed feature matrix above to find the best fit.