Front vs LiveAgent
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Front
7.8/10
Great
Ease of Use8.5
Value for Money7
Support8
Features8
Scalability8
Integrations7.5
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Feature Comparison
| Feature | Front | LiveAgent |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticket management | ✓ Universal inbox with hybrid ticket stream |
| Live Chat | ✓ Live chat on all plans | ✓ Fastest chat widget on market; all plans |
| Knowledge Base | ~ Knowledge base on Growth+ plan | ✓ Knowledge base on all plans |
| Automation Rules | ✓ Rules and workflows on all plans | ✓ Rules, time rules, and SLA rules |
| Multichannel Support | ✓ Email, chat, SMS, social, WhatsApp, voice | ✓ Email, chat, phone, social, forum, contact forms |
| Reporting & Analytics | ✓ Analytics on Growth plan and above | ✓ Performance and analytics reports |
| SLA Management | ✓ Growth plan and above | ✓ SLA rules and compliance tracking |
| Customer Portal | ✗ No dedicated customer portal | ✓ Customer portal on all plans |
| AI Features | ✓ AI compose, AI tagging, and suggested replies | ~ Basic AI answer suggestions on Large+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations including CRM and PM tools | ✓ 200+ integrations |
| Free Plan Available | ✗ 7-day free trial only | ✓ Free plan with limited history |
| CSAT Surveys | ✓ Growth plan and above | ✓ Medium plan and above |
| Shared Inbox | ✓ Core feature — collaborative shared inbox | ✓ Universal inbox merges all channels |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Front Pricing
Starter$29/mo
$19/mo billed annually
Starter$29/mo
$19/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
Scale$129/mo
$99/mo billed annually
Scale$129/mo
$99/mo billed annually
Premier$229/mo
$179/mo billed annually
Premier$229/mo
$179/mo billed annually
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
FAQ
Is Front or LiveAgent better?
It depends on your needs. Front scores 7.8/10 overall while LiveAgent scores 7.8/10. Compare the detailed feature matrix above to find the best fit.