Kayako vs Zendesk

Updated 2026 — Side-by-side comparison of features, pricing, and scores.

6.6/10

Good

Ease of Use7

Value for Money6.5

Support7

Features7

Scalability6.5

Integrations5.5

8.4/10

Great

Ease of Use7.5

Value for Money6.5

Support7.5

Features9.5

Scalability9.5

Integrations10

Feature Comparison

Feature	Kayako	Zendesk
Ticket Management	✓ Conversation-based ticketing	✓ Industry-leading ticketing with custom views, macros, and triggers
Live Chat	✓ Built-in live chat on all plans	✓ Zendesk Messaging on Suite plans
Knowledge Base	✓ Help center with article search	✓ Guide help center on Suite plans
Automation Rules	✓ Professional plan and above	✓ Triggers, automations, and macros
Multichannel Support	✓ Email, chat, social, and help center	✓ Email, chat, phone, social, messaging
Reporting & Analytics	✓ Performance dashboards	✓ Explore analytics with custom dashboards
SLA Management	✓ Professional plan and above	✓ Suite Growth and above
Customer Portal	✓ Self-service help center	✓ Self-service portal on Suite plans
AI Features	~ Basic suggested responses	✓ AI agents, intelligent triage, suggested replies
Mobile App	✓ iOS & Android	✓ iOS & Android
API Access	✓ REST API	✓ Comprehensive REST API
Third-Party Integrations	~ 70+ integrations including Salesforce and Slack	✓ 1,500+ apps in marketplace
Free Plan Available	✗ 14-day free trial only	✗ 14-day free trial only
CSAT Surveys	✓ Professional plan and above	✓ Suite Growth and above
Shared Inbox	✓ Unified conversations with SingleView	✓ Collaborative shared views