Front vs Zendesk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Front
7.8/10
Great
Ease of Use8.5
Value for Money7
Support8
Features8
Scalability8
Integrations7.5
Zendesk
8.4/10
Great
Ease of Use7.5
Value for Money6.5
Support7.5
Features9.5
Scalability9.5
Integrations10
Feature Comparison
| Feature | Front | Zendesk |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticket management | ✓ Industry-leading ticketing with custom views, macros, and triggers |
| Live Chat | ✓ Live chat on all plans | ✓ Zendesk Messaging on Suite plans |
| Knowledge Base | ~ Knowledge base on Growth+ plan | ✓ Guide help center on Suite plans |
| Automation Rules | ✓ Rules and workflows on all plans | ✓ Triggers, automations, and macros |
| Multichannel Support | ✓ Email, chat, SMS, social, WhatsApp, voice | ✓ Email, chat, phone, social, messaging |
| Reporting & Analytics | ✓ Analytics on Growth plan and above | ✓ Explore analytics with custom dashboards |
| SLA Management | ✓ Growth plan and above | ✓ Suite Growth and above |
| Customer Portal | ✗ No dedicated customer portal | ✓ Self-service portal on Suite plans |
| AI Features | ✓ AI compose, AI tagging, and suggested replies | ✓ AI agents, intelligent triage, suggested replies |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ Comprehensive REST API |
| Third-Party Integrations | ✓ 100+ integrations including CRM and PM tools | ✓ 1,500+ apps in marketplace |
| Free Plan Available | ✗ 7-day free trial only | ✗ 14-day free trial only |
| CSAT Surveys | ✓ Growth plan and above | ✓ Suite Growth and above |
| Shared Inbox | ✓ Core feature — collaborative shared inbox | ✓ Collaborative shared views |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Front Pricing
Starter$29/mo
$19/mo billed annually
Starter$29/mo
$19/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
Scale$129/mo
$99/mo billed annually
Scale$129/mo
$99/mo billed annually
Premier$229/mo
$179/mo billed annually
Premier$229/mo
$179/mo billed annually
Zendesk Pricing
Suite EnterpriseCustom
Suite EnterpriseCustom
Support Team$25/mo
$19/mo billed annually
Support Team$25/mo
$19/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
FAQ
Is Front or Zendesk better?
It depends on your needs. Front scores 7.8/10 overall while Zendesk scores 8.4/10. Compare the detailed feature matrix above to find the best fit.