Zendesk vs Zoho Desk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Zendesk
8.4/10
Great
Ease of Use7.5
Value for Money6.5
Support7.5
Features9.5
Scalability9.5
Integrations10
Zoho Desk
8.3/10
Great
Ease of Use7.5
Value for Money9.5
Support7
Features8.5
Scalability8.5
Integrations8.5
Feature Comparison
| Feature | Zendesk | Zoho Desk |
|---|---|---|
| Ticket Management | ✓ Industry-leading ticketing with custom views, macros, and triggers | ✓ Multichannel ticketing with views and macros |
| Live Chat | ✓ Zendesk Messaging on Suite plans | ✓ Enterprise plan; Zoho SalesIQ integration |
| Knowledge Base | ✓ Guide help center on Suite plans | ✓ Help center on all plans |
| Automation Rules | ✓ Triggers, automations, and macros | ✓ Workflow rules on Standard+ |
| Multichannel Support | ✓ Email, chat, phone, social, messaging | ✓ Email, phone, social, chat, web forms |
| Reporting & Analytics | ✓ Explore analytics with custom dashboards | ✓ Reports and dashboards on Standard+ |
| SLA Management | ✓ Suite Growth and above | ✓ Predefined SLAs on Free; custom on Standard+ |
| Customer Portal | ✓ Self-service portal on Suite plans | ✓ Customer portal with community forums |
| AI Features | ✓ AI agents, intelligent triage, suggested replies | ✓ Zia AI on Professional+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ Comprehensive REST API | ✓ REST API |
| Third-Party Integrations | ✓ 1,500+ apps in marketplace | ✓ Zoho ecosystem + 200+ third-party integrations |
| Free Plan Available | ✗ 14-day free trial only | ✓ Free for up to 3 agents |
| CSAT Surveys | ✓ Suite Growth and above | ✓ Customer happiness ratings on Standard+ |
| Shared Inbox | ✓ Collaborative shared views | ✓ Team-based shared inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Zendesk Pricing
Suite EnterpriseCustom
Suite EnterpriseCustom
Support Team$25/mo
$19/mo billed annually
Support Team$25/mo
$19/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
Zoho Desk Pricing
FreeFree
FreeFree
Express$9/mo
$7/mo billed annually
Express$9/mo
$7/mo billed annually
Standard$20/mo
$14/mo billed annually
Standard$20/mo
$14/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
Enterprise$50/mo
$40/mo billed annually
Enterprise$50/mo
$40/mo billed annually
FAQ
Is Zendesk or Zoho Desk better?
It depends on your needs. Zendesk scores 8.4/10 overall while Zoho Desk scores 8.3/10. Compare the detailed feature matrix above to find the best fit.