Front vs Zoho Desk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Front
7.8/10
Great
Ease of Use8.5
Value for Money7
Support8
Features8
Scalability8
Integrations7.5
Zoho Desk
8.3/10
Great
Ease of Use7.5
Value for Money9.5
Support7
Features8.5
Scalability8.5
Integrations8.5
Feature Comparison
| Feature | Front | Zoho Desk |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticket management | ✓ Multichannel ticketing with views and macros |
| Live Chat | ✓ Live chat on all plans | ✓ Enterprise plan; Zoho SalesIQ integration |
| Knowledge Base | ~ Knowledge base on Growth+ plan | ✓ Help center on all plans |
| Automation Rules | ✓ Rules and workflows on all plans | ✓ Workflow rules on Standard+ |
| Multichannel Support | ✓ Email, chat, SMS, social, WhatsApp, voice | ✓ Email, phone, social, chat, web forms |
| Reporting & Analytics | ✓ Analytics on Growth plan and above | ✓ Reports and dashboards on Standard+ |
| SLA Management | ✓ Growth plan and above | ✓ Predefined SLAs on Free; custom on Standard+ |
| Customer Portal | ✗ No dedicated customer portal | ✓ Customer portal with community forums |
| AI Features | ✓ AI compose, AI tagging, and suggested replies | ✓ Zia AI on Professional+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations including CRM and PM tools | ✓ Zoho ecosystem + 200+ third-party integrations |
| Free Plan Available | ✗ 7-day free trial only | ✓ Free for up to 3 agents |
| CSAT Surveys | ✓ Growth plan and above | ✓ Customer happiness ratings on Standard+ |
| Shared Inbox | ✓ Core feature — collaborative shared inbox | ✓ Team-based shared inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Front Pricing
Starter$29/mo
$19/mo billed annually
Starter$29/mo
$19/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
GrowthPopular$79/mo
$59/mo billed annually
Scale$129/mo
$99/mo billed annually
Scale$129/mo
$99/mo billed annually
Premier$229/mo
$179/mo billed annually
Premier$229/mo
$179/mo billed annually
Zoho Desk Pricing
FreeFree
FreeFree
Express$9/mo
$7/mo billed annually
Express$9/mo
$7/mo billed annually
Standard$20/mo
$14/mo billed annually
Standard$20/mo
$14/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
Enterprise$50/mo
$40/mo billed annually
Enterprise$50/mo
$40/mo billed annually
FAQ
Is Front or Zoho Desk better?
It depends on your needs. Front scores 7.8/10 overall while Zoho Desk scores 8.3/10. Compare the detailed feature matrix above to find the best fit.