Freshsales vs Pipedrive
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Quick Verdict
Freshsales offers better value with built-in calling on all plans and a free tier. Pipedrive has stronger visual pipeline management and activity-based selling. Choose Freshsales for budget-conscious teams; choose Pipedrive for pipeline-obsessed salespeople.
Freshsales
8.1/10
Great
Ease of Use8.5
Value for Money9
Support8
Features8
Scalability7.5
Integrations7
Pipedrive
7.8/10
Great
Ease of Use9
Value for Money8
Support7.5
Features7.5
Scalability7
Integrations7.5
Freshsales and Pipedrive are both popular mid-market sales CRMs. Freshsales includes built-in cloud phone on every plan (including free) and Freddy AI. Pipedrive excels at visual pipeline management with its kanban-style interface and AI sales assistant. Freshsales starts at $0; Pipedrive at $24/user/month.
Feature Comparison
| Feature | Freshsales | Pipedrive |
|---|---|---|
| Contact Management | ✓ Contact lifecycle stages | ✓ Smart contact data enrichment |
| Deal Pipeline | ✓ Visual sales pipeline | ✓ Visual kanban pipeline |
| Lead Scoring | ✓ Freddy AI scoring on Growth+ | ~ AI scoring on Premium+ |
| Email Integration | ✓ Built-in email + sync | ✓ Two-way email sync |
| Workflow Automation | ✓ Growth plan and above | ✓ Growth plan and above |
| Built-in Calling | ✓ Built-in cloud phone on all plans | ~ Via Caller add-on |
| Reporting & Dashboards | ✓ Advanced reports on Pro+ | ✓ Interactive dashboards |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android with offline |
| API Access | ✓ REST API | ✓ REST API |
| AI Features | ✓ Freddy AI assistant | ✓ AI Sales Assistant |
| Territory Management | ✓ Pro and above | ✗ Not available |
| Sales Forecasting | ✓ AI-powered on Pro+ | ✓ Revenue forecasting on Growth+ |
| Free Plan Available | ✓ Free for up to 3 users | ✗ 14-day trial only |
| Custom Fields | ✓ Custom fields on all paid plans | ✓ Custom fields on all plans |
| Third-Party Integrations | ✓ Freshworks marketplace | ✓ 400+ integrations |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Freshsales Pricing
FreeFree
Growth$11/mo
$9/mo billed annually
ProPopular$47/mo
$39/mo billed annually
Enterprise$71/mo
$59/mo billed annually
Pipedrive Pricing
Lite$24/mo
$14/mo billed annually
GrowthPopular$49/mo
$39/mo billed annually
Premium$79/mo
$49/mo billed annually
Ultimate$99/mo
$79/mo billed annually
FAQ
Is Freshsales or Pipedrive better?
It depends on your needs. Freshsales scores 8.1/10 overall while Pipedrive scores 7.8/10. Compare the detailed feature matrix above to find the best fit.