Freshsales vs Salesforce
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Quick Verdict
Salesforce offers unmatched enterprise power and customization. Freshsales delivers 80% of the value at 40-60% lower cost. Choose Salesforce for complex enterprise needs; choose Freshsales for growing teams wanting AI CRM without the price tag.
Freshsales
8.1/10
Great
Ease of Use8.5
Value for Money9
Support8
Features8
Scalability7.5
Integrations7
Salesforce
8.1/10
Great
Ease of Use6.5
Value for Money6
Support7.5
Features9.5
Scalability10
Integrations10
Freshsales and Salesforce compete at different price points. Salesforce is the industry standard with deep customization, AppExchange, and Agentforce AI. Freshsales offers built-in calling, Freddy AI, and clean UI at a fraction of the cost. Freshsales Pro ($47/user) vs Salesforce Pro Suite ($100/user) for comparable features.
Feature Comparison
| Feature | Freshsales | Salesforce |
|---|---|---|
| Contact Management | ✓ Contact lifecycle stages | ✓ Industry-leading contact management |
| Deal Pipeline | ✓ Visual sales pipeline | ✓ Highly customizable pipelines |
| Lead Scoring | ✓ Freddy AI scoring on Growth+ | ✓ Einstein AI lead scoring |
| Email Integration | ✓ Built-in email + sync | ✓ Gmail, Outlook, and native email |
| Workflow Automation | ✓ Growth plan and above | ✓ Flow Builder automation |
| Built-in Calling | ✓ Built-in cloud phone on all plans | ~ Via Salesforce Dialer add-on |
| Reporting & Dashboards | ✓ Advanced reports on Pro+ | ✓ Advanced analytics & AI |
| Mobile App | ✓ iOS & Android | ✓ Full-featured mobile app |
| API Access | ✓ REST API | ✓ REST & SOAP APIs |
| AI Features | ✓ Freddy AI assistant | ✓ Agentforce / Einstein AI |
| Territory Management | ✓ Pro and above | ✓ Enterprise and above |
| Sales Forecasting | ✓ AI-powered on Pro+ | ✓ AI-powered forecasting |
| Free Plan Available | ✓ Free for up to 3 users | ✓ Free Suite for 2 users |
| Custom Fields | ✓ Custom fields on all paid plans | ✓ Extensive custom objects |
| Third-Party Integrations | ✓ Freshworks marketplace | ✓ 7,000+ AppExchange apps |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Freshsales Pricing
FreeFree
Growth$11/mo
$9/mo billed annually
ProPopular$47/mo
$39/mo billed annually
Enterprise$71/mo
$59/mo billed annually
Salesforce Pricing
Starter Suite$25/mo
$25/mo billed annually
Pro SuitePopular$100/mo
$100/mo billed annually
Enterprise$175/mo
$175/mo billed annually
Unlimited$350/mo
$350/mo billed annually
FAQ
Is Freshsales or Salesforce better?
It depends on your needs. Freshsales scores 8.1/10 overall while Salesforce scores 8.1/10. Compare the detailed feature matrix above to find the best fit.