Freshsales vs Zoho CRM
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Quick Verdict
Both offer excellent value with free plans and AI features. Zoho has a broader ecosystem of 45+ apps. Freshsales has superior built-in calling. Choose Zoho for ecosystem breadth; choose Freshsales for phone-first sales teams.
Freshsales
8.1/10
Great
Ease of Use8.5
Value for Money9
Support8
Features8
Scalability7.5
Integrations7
Zoho CRM
8.3/10
Great
Ease of Use7.5
Value for Money9
Support7
Features9
Scalability8.5
Integrations8.5
Freshsales and Zoho CRM are both affordable, feature-rich CRMs from the same market segment. Zoho offers its massive ecosystem of 45+ integrated apps and Zia AI. Freshsales focuses on sales with built-in phone on all plans and Freddy AI. Both have free plans: Zoho for 3 users, Freshsales for 3 users.
Feature Comparison
| Feature | Freshsales | Zoho CRM |
|---|---|---|
| Contact Management | ✓ Contact lifecycle stages | ✓ Comprehensive contact & account management |
| Deal Pipeline | ✓ Visual sales pipeline | ✓ Multiple pipelines |
| Lead Scoring | ✓ Freddy AI scoring on Growth+ | ✓ AI scoring on Enterprise+ |
| Email Integration | ✓ Built-in email + sync | ✓ Built-in email + Zoho Mail |
| Workflow Automation | ✓ Growth plan and above | ✓ Blueprint process automation |
| Built-in Calling | ✓ Built-in cloud phone on all plans | ✓ Zoho PhoneBridge integration |
| Reporting & Dashboards | ✓ Advanced reports on Pro+ | ✓ Advanced analytics on Ultimate |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| AI Features | ✓ Freddy AI assistant | ✓ Zia AI on Enterprise+ |
| Territory Management | ✓ Pro and above | ✓ Enterprise and above |
| Sales Forecasting | ✓ AI-powered on Pro+ | ✓ AI-powered on Enterprise+ |
| Free Plan Available | ✓ Free for up to 3 users | ✓ Free for up to 3 users |
| Custom Fields | ✓ Custom fields on all paid plans | ✓ Custom modules on Enterprise |
| Third-Party Integrations | ✓ Freshworks marketplace | ✓ 800+ integrations + Zoho ecosystem |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Freshsales Pricing
FreeFree
Growth$11/mo
$9/mo billed annually
ProPopular$47/mo
$39/mo billed annually
Enterprise$71/mo
$59/mo billed annually
Zoho CRM Pricing
FreeFree
Standard$20/mo
$14/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
Enterprise$50/mo
$40/mo billed annually
Ultimate$65/mo
$52/mo billed annually
FAQ
Is Freshsales or Zoho CRM better?
It depends on your needs. Freshsales scores 8.1/10 overall while Zoho CRM scores 8.3/10. Compare the detailed feature matrix above to find the best fit.