Help Scout vs Hiver
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Help Scout
7.8/10
Great
Ease of Use9
Value for Money8.5
Support9
Features7
Scalability7
Integrations6.5
Hiver
7.3/10
Good
Ease of Use9
Value for Money8
Support8
Features6.5
Scalability6
Integrations6.5
Feature Comparison
| Feature | Help Scout | Hiver |
|---|---|---|
| Ticket Management | ✓ Email-based conversation management | ✓ Gmail-based ticket management with tags and status |
| Live Chat | ✓ Beacon live chat widget | ✓ Live chat on Growth plan and above |
| Knowledge Base | ✓ Docs knowledge base on all plans | ✓ Knowledge base on Growth plan and above |
| Automation Rules | ✓ Workflows for auto-assignment and tagging | ✓ Automations on Growth plan and above |
| Multichannel Support | ~ Email, chat, and Beacon; no native phone or social | ~ Email and chat; no native phone or social |
| Reporting & Analytics | ✓ Standard and custom reports | ✓ Analytics on Growth+; advanced on Pro+ |
| SLA Management | ~ Basic SLA via workflows, no dedicated SLA module | ✓ SLA management on Lite+ |
| Customer Portal | ✓ Docs + Beacon self-service | ✗ No dedicated customer portal |
| AI Features | ✓ AI drafts and AI answers on Standard+ | ✓ Harvey AI bot on Pro plan and above |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations | ✓ Salesforce, Jira, Zapier, and more |
| Free Plan Available | ✓ Free plan with 50 contacts/month | ✓ Free plan with unlimited users |
| CSAT Surveys | ✓ Happiness ratings on all plans | ✓ Growth plan and above |
| Shared Inbox | ✓ Core feature — collaborative shared mailbox | ✓ Core feature — shared Gmail inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Help Scout Pricing
FreeFree
FreeFree
StandardPopular$25/mo
$20/mo billed annually
StandardPopular$25/mo
$20/mo billed annually
Plus$50/mo
$40/mo billed annually
Plus$50/mo
$40/mo billed annually
Hiver Pricing
FreeFree
FreeFree
Lite$19/mo
$15/mo billed annually
Lite$19/mo
$15/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
Pro$49/mo
$39/mo billed annually
Pro$49/mo
$39/mo billed annually
Elite$79/mo
$64/mo billed annually
Elite$79/mo
$64/mo billed annually
FAQ
Is Help Scout or Hiver better?
It depends on your needs. Help Scout scores 7.8/10 overall while Hiver scores 7.3/10. Compare the detailed feature matrix above to find the best fit.