Help Scout vs LiveAgent
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Help Scout
7.8/10
Great
Ease of Use9
Value for Money8.5
Support9
Features7
Scalability7
Integrations6.5
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Feature Comparison
| Feature | Help Scout | LiveAgent |
|---|---|---|
| Ticket Management | ✓ Email-based conversation management | ✓ Universal inbox with hybrid ticket stream |
| Live Chat | ✓ Beacon live chat widget | ✓ Fastest chat widget on market; all plans |
| Knowledge Base | ✓ Docs knowledge base on all plans | ✓ Knowledge base on all plans |
| Automation Rules | ✓ Workflows for auto-assignment and tagging | ✓ Rules, time rules, and SLA rules |
| Multichannel Support | ~ Email, chat, and Beacon; no native phone or social | ✓ Email, chat, phone, social, forum, contact forms |
| Reporting & Analytics | ✓ Standard and custom reports | ✓ Performance and analytics reports |
| SLA Management | ~ Basic SLA via workflows, no dedicated SLA module | ✓ SLA rules and compliance tracking |
| Customer Portal | ✓ Docs + Beacon self-service | ✓ Customer portal on all plans |
| AI Features | ✓ AI drafts and AI answers on Standard+ | ~ Basic AI answer suggestions on Large+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 100+ integrations | ✓ 200+ integrations |
| Free Plan Available | ✓ Free plan with 50 contacts/month | ✓ Free plan with limited history |
| CSAT Surveys | ✓ Happiness ratings on all plans | ✓ Medium plan and above |
| Shared Inbox | ✓ Core feature — collaborative shared mailbox | ✓ Universal inbox merges all channels |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Help Scout Pricing
FreeFree
FreeFree
StandardPopular$25/mo
$20/mo billed annually
StandardPopular$25/mo
$20/mo billed annually
Plus$50/mo
$40/mo billed annually
Plus$50/mo
$40/mo billed annually
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
FAQ
Is Help Scout or LiveAgent better?
It depends on your needs. Help Scout scores 7.8/10 overall while LiveAgent scores 7.8/10. Compare the detailed feature matrix above to find the best fit.