Hiver vs Zendesk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Hiver
7.3/10
Good
Ease of Use9
Value for Money8
Support8
Features6.5
Scalability6
Integrations6.5
Zendesk
8.4/10
Great
Ease of Use7.5
Value for Money6.5
Support7.5
Features9.5
Scalability9.5
Integrations10
Feature Comparison
| Feature | Hiver | Zendesk |
|---|---|---|
| Ticket Management | ✓ Gmail-based ticket management with tags and status | ✓ Industry-leading ticketing with custom views, macros, and triggers |
| Live Chat | ✓ Live chat on Growth plan and above | ✓ Zendesk Messaging on Suite plans |
| Knowledge Base | ✓ Knowledge base on Growth plan and above | ✓ Guide help center on Suite plans |
| Automation Rules | ✓ Automations on Growth plan and above | ✓ Triggers, automations, and macros |
| Multichannel Support | ~ Email and chat; no native phone or social | ✓ Email, chat, phone, social, messaging |
| Reporting & Analytics | ✓ Analytics on Growth+; advanced on Pro+ | ✓ Explore analytics with custom dashboards |
| SLA Management | ✓ SLA management on Lite+ | ✓ Suite Growth and above |
| Customer Portal | ✗ No dedicated customer portal | ✓ Self-service portal on Suite plans |
| AI Features | ✓ Harvey AI bot on Pro plan and above | ✓ AI agents, intelligent triage, suggested replies |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ Comprehensive REST API |
| Third-Party Integrations | ✓ Salesforce, Jira, Zapier, and more | ✓ 1,500+ apps in marketplace |
| Free Plan Available | ✓ Free plan with unlimited users | ✗ 14-day free trial only |
| CSAT Surveys | ✓ Growth plan and above | ✓ Suite Growth and above |
| Shared Inbox | ✓ Core feature — shared Gmail inbox | ✓ Collaborative shared views |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Hiver Pricing
FreeFree
FreeFree
Lite$19/mo
$15/mo billed annually
Lite$19/mo
$15/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
Pro$49/mo
$39/mo billed annually
Pro$49/mo
$39/mo billed annually
Elite$79/mo
$64/mo billed annually
Elite$79/mo
$64/mo billed annually
Zendesk Pricing
Suite EnterpriseCustom
Suite EnterpriseCustom
Support Team$25/mo
$19/mo billed annually
Support Team$25/mo
$19/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
FAQ
Is Hiver or Zendesk better?
It depends on your needs. Hiver scores 7.3/10 overall while Zendesk scores 8.4/10. Compare the detailed feature matrix above to find the best fit.