LiveAgent vs Zendesk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Zendesk
8.4/10
Great
Ease of Use7.5
Value for Money6.5
Support7.5
Features9.5
Scalability9.5
Integrations10
Feature Comparison
| Feature | LiveAgent | Zendesk |
|---|---|---|
| Ticket Management | ✓ Universal inbox with hybrid ticket stream | ✓ Industry-leading ticketing with custom views, macros, and triggers |
| Live Chat | ✓ Fastest chat widget on market; all plans | ✓ Zendesk Messaging on Suite plans |
| Knowledge Base | ✓ Knowledge base on all plans | ✓ Guide help center on Suite plans |
| Automation Rules | ✓ Rules, time rules, and SLA rules | ✓ Triggers, automations, and macros |
| Multichannel Support | ✓ Email, chat, phone, social, forum, contact forms | ✓ Email, chat, phone, social, messaging |
| Reporting & Analytics | ✓ Performance and analytics reports | ✓ Explore analytics with custom dashboards |
| SLA Management | ✓ SLA rules and compliance tracking | ✓ Suite Growth and above |
| Customer Portal | ✓ Customer portal on all plans | ✓ Self-service portal on Suite plans |
| AI Features | ~ Basic AI answer suggestions on Large+ | ✓ AI agents, intelligent triage, suggested replies |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ Comprehensive REST API |
| Third-Party Integrations | ✓ 200+ integrations | ✓ 1,500+ apps in marketplace |
| Free Plan Available | ✓ Free plan with limited history | ✗ 14-day free trial only |
| CSAT Surveys | ✓ Medium plan and above | ✓ Suite Growth and above |
| Shared Inbox | ✓ Universal inbox merges all channels | ✓ Collaborative shared views |
✓ Full support~ Limited✗ Not available
Pricing Comparison
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Zendesk Pricing
Suite EnterpriseCustom
Suite EnterpriseCustom
Support Team$25/mo
$19/mo billed annually
Support Team$25/mo
$19/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite Team$69/mo
$55/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite GrowthPopular$115/mo
$89/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
Suite Professional$149/mo
$119/mo billed annually
FAQ
Is LiveAgent or Zendesk better?
It depends on your needs. LiveAgent scores 7.8/10 overall while Zendesk scores 8.4/10. Compare the detailed feature matrix above to find the best fit.