Freshsales vs monday CRM
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Quick Verdict
Freshsales offers superior CRM-specific features including built-in calling and AI scoring. monday CRM offers better visual boards and project management integration. Choose Freshsales for dedicated sales CRM; choose monday CRM for visual pipeline teams.
Freshsales
8.1/10
Great
Ease of Use8.5
Value for Money9
Support8
Features8
Scalability7.5
Integrations7
monday CRM
7.6/10
Great
Ease of Use8.5
Value for Money7.5
Support7.5
Features7
Scalability7.5
Integrations7
Freshsales and monday CRM take different approaches to sales. Freshsales is a dedicated CRM with built-in phone, AI scoring, and sales sequences. monday CRM is built on a visual Work OS with custom boards and automations. Freshsales has a free plan; monday CRM requires 3 seats minimum starting at $15/seat/month.
Feature Comparison
| Feature | Freshsales | monday CRM |
|---|---|---|
| Contact Management | ✓ Contact lifecycle stages | ✓ Unlimited contacts |
| Deal Pipeline | ✓ Visual sales pipeline | ✓ Visual kanban pipeline |
| Lead Scoring | ✓ Freddy AI scoring on Growth+ | ~ Basic scoring via automations |
| Email Integration | ✓ Built-in email + sync | ✓ Email & Gmail integration |
| Workflow Automation | ✓ Growth plan and above | ✓ Custom automations on Standard+ |
| Built-in Calling | ✓ Built-in cloud phone on all plans | ✗ Not available natively |
| Reporting & Dashboards | ✓ Advanced reports on Pro+ | ✓ Dashboard widgets |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ GraphQL API |
| AI Features | ✓ Freddy AI assistant | ✓ AI credits for automations |
| Territory Management | ✓ Pro and above | ✗ Not available |
| Sales Forecasting | ✓ AI-powered on Pro+ | ✓ Pro and above |
| Free Plan Available | ✓ Free for up to 3 users | ✗ 14-day trial only |
| Custom Fields | ✓ Custom fields on all paid plans | ✓ Custom columns on all plans |
| Third-Party Integrations | ✓ Freshworks marketplace | ✓ 200+ integrations |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Freshsales Pricing
FreeFree
Growth$11/mo
$9/mo billed annually
ProPopular$47/mo
$39/mo billed annually
Enterprise$71/mo
$59/mo billed annually
monday CRM Pricing
Basic$15/mo
$11/mo billed annually
StandardPopular$20/mo
$14/mo billed annually
Pro$33/mo
$23/mo billed annually
FAQ
Is Freshsales or monday CRM better?
It depends on your needs. Freshsales scores 8.1/10 overall while monday CRM scores 7.6/10. Compare the detailed feature matrix above to find the best fit.