Hiver vs Zoho Desk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Hiver
7.3/10
Good
Ease of Use9
Value for Money8
Support8
Features6.5
Scalability6
Integrations6.5
Zoho Desk
8.3/10
Great
Ease of Use7.5
Value for Money9.5
Support7
Features8.5
Scalability8.5
Integrations8.5
Feature Comparison
| Feature | Hiver | Zoho Desk |
|---|---|---|
| Ticket Management | ✓ Gmail-based ticket management with tags and status | ✓ Multichannel ticketing with views and macros |
| Live Chat | ✓ Live chat on Growth plan and above | ✓ Enterprise plan; Zoho SalesIQ integration |
| Knowledge Base | ✓ Knowledge base on Growth plan and above | ✓ Help center on all plans |
| Automation Rules | ✓ Automations on Growth plan and above | ✓ Workflow rules on Standard+ |
| Multichannel Support | ~ Email and chat; no native phone or social | ✓ Email, phone, social, chat, web forms |
| Reporting & Analytics | ✓ Analytics on Growth+; advanced on Pro+ | ✓ Reports and dashboards on Standard+ |
| SLA Management | ✓ SLA management on Lite+ | ✓ Predefined SLAs on Free; custom on Standard+ |
| Customer Portal | ✗ No dedicated customer portal | ✓ Customer portal with community forums |
| AI Features | ✓ Harvey AI bot on Pro plan and above | ✓ Zia AI on Professional+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ Salesforce, Jira, Zapier, and more | ✓ Zoho ecosystem + 200+ third-party integrations |
| Free Plan Available | ✓ Free plan with unlimited users | ✓ Free for up to 3 agents |
| CSAT Surveys | ✓ Growth plan and above | ✓ Customer happiness ratings on Standard+ |
| Shared Inbox | ✓ Core feature — shared Gmail inbox | ✓ Team-based shared inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Hiver Pricing
FreeFree
FreeFree
Lite$19/mo
$15/mo billed annually
Lite$19/mo
$15/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
Pro$49/mo
$39/mo billed annually
Pro$49/mo
$39/mo billed annually
Elite$79/mo
$64/mo billed annually
Elite$79/mo
$64/mo billed annually
Zoho Desk Pricing
FreeFree
FreeFree
Express$9/mo
$7/mo billed annually
Express$9/mo
$7/mo billed annually
Standard$20/mo
$14/mo billed annually
Standard$20/mo
$14/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
Enterprise$50/mo
$40/mo billed annually
Enterprise$50/mo
$40/mo billed annually
FAQ
Is Hiver or Zoho Desk better?
It depends on your needs. Hiver scores 7.3/10 overall while Zoho Desk scores 8.3/10. Compare the detailed feature matrix above to find the best fit.