Kayako vs LiveAgent
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Kayako
6.6/10
Good
Ease of Use7
Value for Money6.5
Support7
Features7
Scalability6.5
Integrations5.5
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Feature Comparison
| Feature | Kayako | LiveAgent |
|---|---|---|
| Ticket Management | ✓ Conversation-based ticketing | ✓ Universal inbox with hybrid ticket stream |
| Live Chat | ✓ Built-in live chat on all plans | ✓ Fastest chat widget on market; all plans |
| Knowledge Base | ✓ Help center with article search | ✓ Knowledge base on all plans |
| Automation Rules | ✓ Professional plan and above | ✓ Rules, time rules, and SLA rules |
| Multichannel Support | ✓ Email, chat, social, and help center | ✓ Email, chat, phone, social, forum, contact forms |
| Reporting & Analytics | ✓ Performance dashboards | ✓ Performance and analytics reports |
| SLA Management | ✓ Professional plan and above | ✓ SLA rules and compliance tracking |
| Customer Portal | ✓ Self-service help center | ✓ Customer portal on all plans |
| AI Features | ~ Basic suggested responses | ~ Basic AI answer suggestions on Large+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ~ 70+ integrations including Salesforce and Slack | ✓ 200+ integrations |
| Free Plan Available | ✗ 14-day free trial only | ✓ Free plan with limited history |
| CSAT Surveys | ✓ Professional plan and above | ✓ Medium plan and above |
| Shared Inbox | ✓ Unified conversations with SingleView | ✓ Universal inbox merges all channels |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Kayako Pricing
EnterpriseCustom
EnterpriseCustom
Essential$39/mo
$33/mo billed annually
Essential$39/mo
$33/mo billed annually
ProfessionalPopular$99/mo
$79/mo billed annually
ProfessionalPopular$99/mo
$79/mo billed annually
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
FAQ
Is Kayako or LiveAgent better?
It depends on your needs. Kayako scores 6.6/10 overall while LiveAgent scores 7.8/10. Compare the detailed feature matrix above to find the best fit.