LiveAgent vs Zoho Desk
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Zoho Desk
8.3/10
Great
Ease of Use7.5
Value for Money9.5
Support7
Features8.5
Scalability8.5
Integrations8.5
Feature Comparison
| Feature | LiveAgent | Zoho Desk |
|---|---|---|
| Ticket Management | ✓ Universal inbox with hybrid ticket stream | ✓ Multichannel ticketing with views and macros |
| Live Chat | ✓ Fastest chat widget on market; all plans | ✓ Enterprise plan; Zoho SalesIQ integration |
| Knowledge Base | ✓ Knowledge base on all plans | ✓ Help center on all plans |
| Automation Rules | ✓ Rules, time rules, and SLA rules | ✓ Workflow rules on Standard+ |
| Multichannel Support | ✓ Email, chat, phone, social, forum, contact forms | ✓ Email, phone, social, chat, web forms |
| Reporting & Analytics | ✓ Performance and analytics reports | ✓ Reports and dashboards on Standard+ |
| SLA Management | ✓ SLA rules and compliance tracking | ✓ Predefined SLAs on Free; custom on Standard+ |
| Customer Portal | ✓ Customer portal on all plans | ✓ Customer portal with community forums |
| AI Features | ~ Basic AI answer suggestions on Large+ | ✓ Zia AI on Professional+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ 200+ integrations | ✓ Zoho ecosystem + 200+ third-party integrations |
| Free Plan Available | ✓ Free plan with limited history | ✓ Free for up to 3 agents |
| CSAT Surveys | ✓ Medium plan and above | ✓ Customer happiness ratings on Standard+ |
| Shared Inbox | ✓ Universal inbox merges all channels | ✓ Team-based shared inbox |
✓ Full support~ Limited✗ Not available
Pricing Comparison
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Zoho Desk Pricing
FreeFree
FreeFree
Express$9/mo
$7/mo billed annually
Express$9/mo
$7/mo billed annually
Standard$20/mo
$14/mo billed annually
Standard$20/mo
$14/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
ProfessionalPopular$35/mo
$23/mo billed annually
Enterprise$50/mo
$40/mo billed annually
Enterprise$50/mo
$40/mo billed annually
FAQ
Is LiveAgent or Zoho Desk better?
It depends on your needs. LiveAgent scores 7.8/10 overall while Zoho Desk scores 8.3/10. Compare the detailed feature matrix above to find the best fit.