Hiver vs LiveAgent
Updated 2026 — Side-by-side comparison of features, pricing, and scores.
Hiver
7.3/10
Good
Ease of Use9
Value for Money8
Support8
Features6.5
Scalability6
Integrations6.5
LiveAgent
7.8/10
Great
Ease of Use7.5
Value for Money8.5
Support8.5
Features8
Scalability7
Integrations7.5
Feature Comparison
| Feature | Hiver | LiveAgent |
|---|---|---|
| Ticket Management | ✓ Gmail-based ticket management with tags and status | ✓ Universal inbox with hybrid ticket stream |
| Live Chat | ✓ Live chat on Growth plan and above | ✓ Fastest chat widget on market; all plans |
| Knowledge Base | ✓ Knowledge base on Growth plan and above | ✓ Knowledge base on all plans |
| Automation Rules | ✓ Automations on Growth plan and above | ✓ Rules, time rules, and SLA rules |
| Multichannel Support | ~ Email and chat; no native phone or social | ✓ Email, chat, phone, social, forum, contact forms |
| Reporting & Analytics | ✓ Analytics on Growth+; advanced on Pro+ | ✓ Performance and analytics reports |
| SLA Management | ✓ SLA management on Lite+ | ✓ SLA rules and compliance tracking |
| Customer Portal | ✗ No dedicated customer portal | ✓ Customer portal on all plans |
| AI Features | ✓ Harvey AI bot on Pro plan and above | ~ Basic AI answer suggestions on Large+ |
| Mobile App | ✓ iOS & Android | ✓ iOS & Android |
| API Access | ✓ REST API | ✓ REST API |
| Third-Party Integrations | ✓ Salesforce, Jira, Zapier, and more | ✓ 200+ integrations |
| Free Plan Available | ✓ Free plan with unlimited users | ✓ Free plan with limited history |
| CSAT Surveys | ✓ Growth plan and above | ✓ Medium plan and above |
| Shared Inbox | ✓ Core feature — shared Gmail inbox | ✓ Universal inbox merges all channels |
✓ Full support~ Limited✗ Not available
Pricing Comparison
Hiver Pricing
FreeFree
FreeFree
Lite$19/mo
$15/mo billed annually
Lite$19/mo
$15/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
GrowthPopular$29/mo
$23/mo billed annually
Pro$49/mo
$39/mo billed annually
Pro$49/mo
$39/mo billed annually
Elite$79/mo
$64/mo billed annually
Elite$79/mo
$64/mo billed annually
LiveAgent Pricing
FreeFree
FreeFree
Small$15/mo
$9/mo billed annually
Small$15/mo
$9/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
MediumPopular$35/mo
$29/mo billed annually
Large$59/mo
$49/mo billed annually
Large$59/mo
$49/mo billed annually
Enterprise$85/mo
$69/mo billed annually
Enterprise$85/mo
$69/mo billed annually
FAQ
Is Hiver or LiveAgent better?
It depends on your needs. Hiver scores 7.3/10 overall while LiveAgent scores 7.8/10. Compare the detailed feature matrix above to find the best fit.